<span id="isPasted" style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please review our Return Policy&#xA0;<a href="https://eu.telfar.net/policies/refund-policy" rel="noopener noreferrer" style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(226, 232, 240); background-color: rgb(255, 255, 255); color: rgb(51, 51, 51); text-decoration: none; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">here</a><span style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

How can I return my order?

Your refund will be processed once our warehouse receives and inspects your return. Our inspection process can take up to 14 days after being RECEIVED.

<span id="isPasted" style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Your refund will be processed once our warehouse receives and inspects your return. Our inspection process can take up to 14 days after being&#xA0;<strong style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(226, 232, 240); font-weight: 700; color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">RECEIVED<span style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

I returned an item, when can I expect my refund?

Unfortunately, we will be unable to process your cancelation. Once an order is placed, it is processed and our fulfillment team begins shipping right away. Even though you don't have a tracking number, our warehouse has already started— all in an eff

<span id="isPasted" style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Unfortunately, we will be unable to process your cancelation. Once an order is placed, it is processed and our fulfillment team begins shipping right away. Even though you don&apos;t have a tracking number, our warehouse has already started&#x2014; all in an effort to get your order to you as fast as possible. Eligible items can be returned once received. Please review our Return Policy&#xA0;<a href="https://shop.telfar.net/pages/shipping-and-returns" style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(226, 232, 240); background-color: rgb(255, 255, 255); color: rgb(51, 51, 51); text-decoration: none; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">here</a><span style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

Can I cancel my order?

We begin processing orders immediately in order to ship as quickly as possible. Any orders with missing information will be canceled as we are unable to process the order without the missing information. Please email us at shop-eu@telfar.net so we ca

<span style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We begin processing orders immediately in order to ship as quickly as possible. Any orders with missing information will be canceled as we are unable to process the order without the missing information. Please email us at shop-eu@telfar.net&#xA0;so we can investigate further.

Why was my order canceled?

TELFAR EU FAQ

Returns

When do you restock?

What colors do you restock?

How many bags can I purchase at one time?

How are your products sized?

What is Bag Security Program (BSP)?

When is Bag Security Program (BSP)?

Do you sell gift cards?

What payment methods do you accept?

Is there a number I can call?

General Questions

Can I pick up my items from the warehouse?

Can I change my address?

Can I change my address to another country?

Do you ship to P.O. boxes?

When is my order shipping?

I ordered the wrong size, can I change it before it ships?

I need my order soon, do you offer priority shipping?

I’m sending this order as a gift, do you provide gift receipts?

My package never arrived, what do I do?

Why do I have to sign an affidavit?

Are you shipping packages with Signature Required?

Shipping

What are the Shopping Bags made of?

How come the fur on my UGG product isn’t as curly as the one on the site?

My bag arrived folded and there’s a crease in the back and sides because of it, what do I do?