TELFAR EU FAQ

<span id="isPasted" style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">All colors come back in stock! We announce restocks in advance on&#xA0;<a href="https://www.instagram.com/telfarglobal" style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(226, 232, 240); background-color: rgb(255, 255, 255); color: rgb(51, 51, 51); text-decoration: none; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">Instagram</a><span style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">,&#xA0;<a href="https://twitter.com/TELFARGLOBAL" style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(226, 232, 240); background-color: rgb(255, 255, 255); color: rgb(51, 51, 51); text-decoration: none; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">TWITTER</a><span style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">,&#xA0;<a href="http://www.telfar.tv/" style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(226, 232, 240); background-color: rgb(255, 255, 255); color: rgb(51, 51, 51); text-decoration: none; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">TELFAR TV</a><span style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">, or get the fastest updates by signing up to our mailing list&#xA0;<a href="https://shop.telfar.net/pages/mailing-list-sign-up-form" style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(226, 232, 240); background-color: rgb(255, 255, 255); color: rgb(51, 51, 51); text-decoration: none; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">HERE</a><span style="color: rgb(44, 62, 80); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

All colors come back in stock! We announce restocks in advance on Instagram, TWITTER, TELFAR TV, or get the fastest updates by signing up to our mailing list HERE.

What colors do you restock?

General Questions

When do you restock?

How many bags can I purchase at one time?

How are your products sized?

What is Bag Security Program (BSP)?

When is Bag Security Program (BSP)?

Do you sell gift cards?

What payment methods do you accept?

Is there a number I can call?

Can I pick up my items from the warehouse?

Can I change my address?

Can I change my address to another country?

Do you ship to P.O. boxes?

When is my order shipping?

I ordered the wrong size, can I change it before it ships?

I need my order soon, do you offer priority shipping?

I’m sending this order as a gift, do you provide gift receipts?

My package never arrived, what do I do?

Why do I have to sign an affidavit?

Are you shipping packages with Signature Required?

Shipping

How can I return my order?

I returned an item, when can I expect my refund?

Can I cancel my order?

Why was my order canceled?

Returns

What are the Shopping Bags made of?

How come the fur on my UGG product isn’t as curly as the one on the site?

My bag arrived folded and there’s a crease in the back and sides because of it, what do I do?

What colors do you restock?Updated 2 years ago