TELFAR EU FAQ

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We can’t authenticate any bag not sold directly from us. Wait for the drop or Bag Security Program!

Is there a way I can tell if the TELFAR bag someone sold me is fake?

Authentication

When do you restock?

What colors do you restock?

How many bags can I purchase at one time?

How are your products sized?

What is Bag Security Program (BSP)?

When is Bag Security Program (BSP)?

Do you sell gift cards?

What payment methods do you accept?

Is there a number I can call?

General Questions

Can I pick up my items from the warehouse?

Can I change my address?

Can I change my address to another country?

Do you ship to P.O. boxes?

When is my order shipping?

I ordered the wrong size, can I change it before it ships?

I need my order soon, do you offer priority shipping?

I’m sending this order as a gift, do you provide gift receipts?

My package never arrived, what do I do?

Why do I have to sign an affidavit?

Are you shipping packages with Signature Required?

Shipping

How can I return my order?

I returned an item, when can I expect my refund?

Can I cancel my order?

Why was my order canceled?

Returns

What are the Shopping Bags made of?

How come the fur on my UGG product isn’t as curly as the one on the site?

My bag arrived folded and there’s a crease in the back and sides because of it, what do I do?

Fabric Composition

What are the care instructions for my Shopping Bag?

Do you offer repair or cleaning services?

What are the care instructions for my Logo Belt?

What are the care instructions for my Jewelry?

What are the care instructions specifically for UGG Bags?

I believe my item is defective, what do I do?

What are the care instructions for the Embossed Apparel?

What are the care instructions for my Wallet?

What are the care instructions for my Melissa item?

What are the care instructions for my Denim item?

What are the care instructions for my FLASH bag?

Product Care

Is there a warranty for your bags?

Do you offer customization services for your bags?

Is the fur used on UGG products real?

Is there a way I can tell if the TELFAR bag someone sold me is fake?Updated 2 years ago